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STUDIO POLICIES


By confirming your appointment at Velvet Myst, you agree to all the conditions below. These rules apply equally to each client to preserve the precious time dedicated to your care.





1. Consultations & Reservation Deposit (30%)

  • Paramedical Consultations (Studio or Video Call — Free): Offered free of charge (20 min) with a mandatory credit card imprint to secure your slot. In case of absence or cancellation less than 48 hours, a fixed fee of $50 + taxes will be charged to the registered card.
  • Custom Design Consultation Freckles TRU SKIN (Paid): Personalized artistic service paid at the time of booking ($40 + taxes for a 25 min studio sketch fitting, or $70 + taxes for a 20 min video call followed by a digital simulation on Procreate sent by email, 2 designs). These fees compensate for the creative work; they are non-refundable and non-deductible.
  • Deposit for treatment (30 %) : A non-refundable deposit of 30 % is required when booking your treatment session. It is deducted from the total on the day of the appointment, valid for 6 months, and transferable only once with a minimum notice of 48 hours.
  • All treatments are non-refundable. No exceptions.

2. Modification, Cancellation on the Same Day, Absence & Delay

  • 48 hours notice : Any request for rescheduling must be made at least 48 hours in advance. Less than 48 hours before the appointment, the deposit becomes void and non-transferable; a new deposit will be required to rebook.
  • Absence (No-Show) or Cancellation on the Same Day : In case of unreported absence or cancellation on the same day of the appointment, the remaining balance (20 %) will be automatically charged to the registered card to reach 50 % of the total cost of the service, and a new deposit of 30 % will be required to reschedule. The studio also reserves the right to refuse any future bookings.
  • Maximum delay (15 minutes) : Out of respect for the following clients and due to lack of time to perform the treatment accurately, any delay of more than 15 minutes will result in the automatic cancellation of the appointment with loss of the deposit or the deposit charged to your pre-registered card, without exceptions (a new deposit will be required to rebook).

3. Included Touch-Ups & Prepaid Packages

  • Included touch-up deadline (3 months) : The included touch-up treatments in your sessions (Freckle Tattoos TRU SKIN, Beauty Spot Tattoos ) must be completed within a maximum period of 3 months following the initial session. After this 3-month period, the session is no longer offered and will be charged at the current rate based on the time elapsed since the initial session (please check our rates at www.velvetmyst.ca). No free touch-up is included for scar revisions, stretch marks, laser tattoo removal, or periodic maintenance. If you choose not to have your included touch-up, no partial refund applies.
  • Appointments without deposit & Prepaid Packages : Missed, canceled, or rescheduled appointments with less than 48 hours notice will be forfeited. For an included touch-up or a session from a prepaid package, a fixed fee of $50 + taxes (or 50% of the rate for a paramedical session for the relevant packages of treatment plans) will be charged in case of absence, delay of more than 15 minutes, or cancellation with less than 48 hours notice (for offered touch-ups, the free session is forfeited and must be charged at the current rate to be rescheduled). These fees must be paid without exception to schedule future care at the studio.

4. Previous Tattoo, Medical Contraindications & Right of Refusal

  • Previous work mandatory to declare : If you have previously received a tattoo or dermopigmentation in the affected area (regardless of age or original studio), you must necessarily send clear photos in daylight to contact@velvetmyst.ca for validation before booking. Any appointment booked without prior approval that cannot be completed on the same day will be canceled with loss of the deposit and charged as a same-day cancellation (50% of the service).
  • Right to refuse a service: Velvet Myst reserves the right to refuse a service if the treatment is deemed unsafe, inappropriate, or outside our scope of practice: non-compliance with pre-session instructions, recent sun exposure, irritated or damaged skin, medical contraindications (allergies, health issues, incompatible medications), pregnancy or breastfeeding, intoxication/drugs, inappropriate or aggressive behavior, or an unapproved old tattoo. The appointment will be canceled, and the deposit already paid will be retained or charged to the pre-registered card.

5. Studio Rules, Results & Confidentiality (Lofts Cadbury)

  • Address: Velvet Myst — 5425 rue de Bordeaux, Local 101-H, Montréal, QC, H2H 2P9. SEE ACCESS & PARKING PAGE for more instructions and details.
  • Accompanying persons, Children, Animals & Phones: Each treatment requires absolute concentration and a sanitized environment. Out of respect for confidentiality and hygiene, children and accompanying persons are not allowed in the treatment room, and please keep your phone on silent mode. Animals are also not allowed in the studio for hygiene and safety reasons.
  • Variability of results: We apply the same excellence protocol for each client, but the final retention of pigments depends on your immune system, your skin type, your lifestyle, and strict adherence to post-session instructions. We cannot guarantee results 100% but we give our best so that you achieve the desired and advertised results.
  • Data Protection (Law 25): Your contact information, health records, and photos remain strictly confidential and are never sold or shared. 




Why these policies exist — A word from Velvet Myst & Alex: Life is full of surprises: a last-minute setback, a schedule change, or an unforeseen circumstance can happen to anyone, even with the best intentions.

At Velvet Myst, we do not work on an assembly line. Each appointment is a private moment, custom-prepared in the calm of the studio at Lofts Cadbury: your station is sterilized, your pigments are studied in advance, and the booth is blocked solely for you. When a cancellation is reported at least 48 hours in advance, this slot can benefit another person on the waiting list. At the last minute, this hour unfortunately remains empty.

Just like an airplane ticket, a theater seat, or a private lesson, your care slot represents a mutual commitment. These simple rules protect the artisanal time necessary for precision work and allow us to offer every person who walks through the studio door the same attention and serenity.

The goal is not to be punitive but to maintain a fair, clear, and identical framework for everyone. Thank you from the bottom of our hearts for your understanding, your trust, and the respect you give to our work.

Alex